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Your Privacy. Our Responsibility.

PRIVACY POLICY

Last updated: 21 August 2026

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CAR-GO-FLIX Limited (“CAR-GO-FLIX”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, make an enquiry or use our transport, logistics, customs or production support services.

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

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1. Who We Are

CAR-GO-FLIX Limited provides specialist transport and logistics services, including entertainment, film and broadcast logistics, time-critical transport, European and international movements, customs support and production assistance.

For the purposes of UK data protection law, CAR-GO-FLIX Limited is the data controller in relation to personal information for which we determine the purposes and means of processing.

Contact:
CAR-GO-FLIX Limited
Folkestone, Kent
United Kingdom
Email: cargo@car-go-flix.com

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2. Information We Collect

Depending on how you interact with us, we may collect information including:

  • your name and job title;

  • company or organisation name;

  • telephone number and email address;

  • billing and business contact information;

  • collection and delivery information;

  • transport and shipment details;

  • information contained within quotation requests;

  • customs and shipping documentation supplied to us;

  • correspondence between you and CAR-GO-FLIX;

  • information submitted through our website contact forms; and

  • technical information relating to your use of our website, such as IP address, browser information and cookie data.

Where transport or customs documentation contains personal information relating to other individuals, we may also process that information where necessary to provide the requested service.

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3. How We Use Your Information

We may use personal information to:

  • respond to enquiries and quotation requests;

  • arrange and manage transport and logistics services;

  • communicate with clients, suppliers, drivers, subcontractors and other parties involved in a movement;

  • prepare transport, customs and shipping documentation;

  • provide production and logistics assistance;

  • process invoices, payments and business records;

  • manage our relationships with customers and suppliers;

  • comply with customs, tax, transport and other legal or regulatory requirements;

  • maintain the security and operation of our website and business systems; and

  • establish, exercise or defend legal claims where necessary.

We will not use personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.

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4. Our Lawful Basis for Processing

Depending on the circumstances, we process personal information because:

Contract – processing is necessary to enter into or perform a contract with you.

Legitimate interests – processing is necessary for the legitimate operation of our transport and logistics business, including responding to business enquiries, coordinating shipments, communicating with customers and suppliers, and maintaining appropriate business records.

Legal obligation – processing is necessary to comply with legal, customs, taxation, accounting or regulatory requirements.

Consent – where consent is the appropriate lawful basis, we will obtain it before processing your information and you may withdraw that consent where applicable.

The ICO requires businesses to identify and communicate the applicable lawful basis for their processing.

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5. Sharing Your Information

Because international logistics involves multiple parties, we may share information where reasonably necessary to provide our services.

This may include:

  • drivers and authorised employees;

  • transport partners and subcontractors;

  • freight and logistics partners;

  • customs agents and brokers;

  • ferry, rail and transport operators where necessary;

  • government, customs and border authorities;

  • professional advisers, accountants and insurers;

  • IT, website, communications and other service providers; and

  • other parties required to complete or administer a transport movement.

We do not sell personal information to third parties.

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6. International Transport and Data Transfers

CAR-GO-FLIX operates across the United Kingdom, Europe and internationally. Consequently, information connected with a transport movement may need to be communicated to organisations, transport partners or authorities outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it is handled in accordance with applicable data protection requirements.

This is worth including because the ICO specifically requires information about relevant international transfers and safeguards.

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7. Website, Cookies and Wix

Our website may use cookies and similar technologies to operate correctly, understand website usage and improve visitors' experience.

Our website is hosted using Wix, and information submitted through website forms may therefore be processed using Wix's website infrastructure and related services.

Where cookies or similar technologies require consent, visitors will be given the appropriate choices through our website's cookie controls.

The ICO states that visitors must be informed about cookies and, where cookies are not strictly necessary, consent will generally be required.

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8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and satisfying legal, accounting, customs, taxation and regulatory requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

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9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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10. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of your information where applicable; and

  • withdraw consent where processing is based upon consent.

Not every right applies in every circumstance or to every lawful basis.

To exercise a data protection right, contact us at cargo@car-go-flix.com.

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11. Your Right to Object

Where we process your personal information on the basis of our legitimate interests, you may have the right to object to that processing.

Please contact us at cargo@car-go-flix.com if you wish to exercise this right.

I've deliberately made this separate and prominent because the ICO says the right to object should be brought to people's attention clearly and separately

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12. Complaints

If you have concerns about how CAR-GO-FLIX handles your personal information, please contact us first so that we can investigate the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

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13. Third-Party Links

Our website may contain links to third-party websites or services.

CAR-GO-FLIX is not responsible for the privacy practices of independent third parties, and we recommend reviewing their privacy information when visiting their websites.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page together with the date it was last updated.

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